{"id":1967,"date":"2025-02-26T07:41:31","date_gmt":"2025-02-26T07:41:31","guid":{"rendered":"https:\/\/evernord.com\/?page_id=1967"},"modified":"2026-08-31T13:59:31","modified_gmt":"2026-08-31T10:59:31","slug":"complaints-procedure","status":"publish","type":"page","link":"https:\/\/evernord.com\/en\/complaints-procedure\/","title":{"rendered":"Complaints procedure"},"content":{"rendered":"<p>[vc_row row_height_percent=&#8221;0&#8243; back_color=&#8221;color-584842&#8243; overlay_alpha=&#8221;50&#8243; gutter_size=&#8221;3&#8243; column_width_percent=&#8221;100&#8243; shift_y=&#8221;0&#8243; z_index=&#8221;0&#8243; uncode_shortcode_id=&#8221;152827&#8243; back_color_type=&#8221;uncode-palette&#8221;][vc_column column_width_percent=&#8221;100&#8243; gutter_size=&#8221;3&#8243; overlay_alpha=&#8221;50&#8243; shift_x=&#8221;0&#8243; shift_y=&#8221;0&#8243; shift_y_down=&#8221;0&#8243; z_index=&#8221;0&#8243; medium_width=&#8221;0&#8243; mobile_width=&#8221;0&#8243; width=&#8221;1\/1&#8243; uncode_shortcode_id=&#8221;904683&#8243;][vc_custom_heading text_color=&#8221;color-360869&#8243; text_font=&#8221;font-152019&#8243; text_size=&#8221;h1&#8243; text_weight=&#8221;500&#8243; uncode_shortcode_id=&#8221;196435&#8243; text_color_type=&#8221;uncode-palette&#8221;]Complaints procedure[\/vc_custom_heading][\/vc_column][\/vc_row][vc_row][vc_column width=&#8221;1\/2&#8243;][vc_row_inner row_inner_height_percent=&#8221;0&#8243; overlay_alpha=&#8221;50&#8243; gutter_size=&#8221;4&#8243; shift_y=&#8221;0&#8243; z_index=&#8221;0&#8243; uncode_shortcode_id=&#8221;697506&#8243;][vc_column_inner width=&#8221;1\/1&#8243;][vc_custom_heading text_color=&#8221;color-360869&#8243; text_font=&#8221;font-152019&#8243; text_size=&#8221;h4&#8243; text_weight=&#8221;500&#8243; uncode_shortcode_id=&#8221;623671&#8243; text_color_type=&#8221;uncode-palette&#8221;]Evernord FM\u012e, UAB[\/vc_custom_heading][\/vc_column_inner][\/vc_row_inner][vc_row_inner][vc_column_inner column_width_percent=&#8221;100&#8243; gutter_size=&#8221;2&#8243; back_color=&#8221;color-lxmt&#8221; overlay_alpha=&#8221;50&#8243; shift_x=&#8221;0&#8243; shift_y=&#8221;0&#8243; shift_y_down=&#8221;0&#8243; z_index=&#8221;0&#8243; medium_width=&#8221;0&#8243; mobile_width=&#8221;0&#8243; width=&#8221;1\/1&#8243; uncode_shortcode_id=&#8221;189799&#8243; back_color_type=&#8221;uncode-palette&#8221;][vc_custom_heading text_color=&#8221;color-360869&#8243; text_font=&#8221;font-369827&#8243; text_size=&#8221;h5&#8243; text_weight=&#8221;500&#8243; uncode_shortcode_id=&#8221;631518&#8243; text_color_type=&#8221;uncode-palette&#8221;]<a href=\"https:\/\/evernord.com\/wp-content\/uploads\/2023\/02\/skundutvarka2020.pdf\">Complaints procedure<\/a>[\/vc_custom_heading][\/vc_column_inner][\/vc_row_inner][\/vc_column][vc_column width=&#8221;1\/2&#8243;][vc_row_inner row_inner_height_percent=&#8221;0&#8243; overlay_alpha=&#8221;50&#8243; gutter_size=&#8221;4&#8243; shift_y=&#8221;0&#8243; z_index=&#8221;0&#8243; uncode_shortcode_id=&#8221;697506&#8243;][vc_column_inner width=&#8221;1\/1&#8243;][vc_custom_heading text_color=&#8221;color-360869&#8243; 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